How MERAKI handles personal data and cookies

Last updated: April 8, 2026. This page explains what personal data we collect, why we use it, which providers may receive it, how cookies and tracking work on the site, and which choices you have when shopping with MERAKI.

Controller and scope

This Privacy Policy explains how MERAKI processes personal data when you browse meraki.ge, create or use an account, place an order, contact our team, or interact with our cookie settings.

Unless a more specific controller is identified at the point of collection, MERAKI acts as the controller for the processing described on this page. For privacy-related requests, contact us at info@meraki.ge, call (+995) 598 595 259, or use the details on our Contact page.

Data we collect

The data we process depends on how you use the store. Some information is provided directly by you, while some technical data is generated when you use the website.

Account and contact data, such as your name, email address, phone number, and saved profile details
Checkout and order data, such as delivery address, selected payment method, selected bank or payment provider, purchased items, and order history
Communication data, such as support requests, emails, calls, and other messages you send to us
Technical and usage data, such as browser and device information, on-site interactions, cookie identifiers, and similar online identifiers
Your consent choices, including cookie preferences and marketing preferences where applicable

Purposes and legal bases

Depending on the context, we process personal data to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or rely on your consent where consent is required.

To create and manage your account, remember saved details, and show order history
To process orders, arrange delivery, manage returns, and provide customer support
To protect the store, detect abuse or misuse, troubleshoot issues, and keep our services secure
To measure how the website is used through Google Analytics, but only where analytics consent has been granted
To measure advertising performance through Meta Pixel and related server-side Meta events, but only where marketing consent has been granted
To send direct marketing only where you have opted in or where another lawful basis applies under applicable law, with a clear option to withdraw consent

Cookies and similar technologies

We use necessary cookies and similar technologies to keep the site working, for example for cart, checkout, account access, locale or market preferences, and your cookie consent record.

If you accept optional tracking, we may also use Google Analytics for analytics and Meta Pixel plus related server-side measurement for marketing attribution. You can change these choices at any time from the Cookie settings link in the footer. Browser controls may also let you delete or block cookies.

Necessary cookies: required for core storefront functionality and security-related preferences
Analytics cookies: used by Google Analytics to understand website usage after analytics consent
Marketing technologies: used by Meta Pixel and related Meta events after marketing consent

Sharing and international transfers

We do not sell your personal data. We share data only where this is necessary to operate the store, complete your transactions, measure performance after consent, comply with law, or protect our rights.

Depending on the service used, your data may be processed by providers located outside Georgia. Where cross-border transfers occur, we rely on the provider terms, technical and organisational safeguards, and other appropriate measures that apply to the relevant transfer.

Google Firebase and related Google services for authentication, database, and storage infrastructure
Google Analytics for website measurement when analytics consent is enabled
Meta for Pixel and related conversion measurement when marketing consent is enabled
PayPal or another selected payment or banking provider when you use that checkout option
Delivery, technical, customer-support, or professional service providers acting on our behalf where needed

Storage and security

We keep personal data only for as long as necessary for the purposes described in this policy, including account management, order history, customer support, dispute handling, fraud prevention, and legal, tax, or accounting obligations.

We apply technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, or unlawful disclosure. Even so, no internet-based system can be guaranteed to be completely secure.

Account and order records may be retained for the period needed to provide services and comply with legal obligations
Support or contact records may be retained for the period reasonably necessary to answer and document your request
Cookie consent records remain stored until changed by you or until the cookie expires
Analytics and marketing data may also be subject to the retention settings and terms of the relevant provider

Your rights

Subject to applicable law, you may request confirmation that we process your data, access the data we hold, obtain a copy, request correction or update, request deletion or termination of processing where applicable, and ask about recipients, transfers, and retention periods.

Where processing is based on consent, you may withdraw that consent at any time. For direct marketing, you can also unsubscribe or object using the method provided in the message or by contacting us directly.

Contact and complaints

For privacy-related requests, contact us at info@meraki.ge or (+995) 598 595 259 and include enough detail for us to verify your request and respond safely.

If you believe your personal data has been handled unlawfully, you may also contact the competent supervisory authority in Georgia.